As former service member, I am very protective when it comes to my husband and my kids. I was grateful once I finally retired from the service since we had always been on the go for nearly two decades. As fate would have it, life did not slow down when my career finally did, at least not initially. This fact was realized when one day our home central heating and cooling unit went down one day out of the blue. It was an odd situation, too, if you asked me because the air was as cool as it has always been when the unit when out; there were no signs of the Freon or cooling apparatuses being shoddy at the time that it shut down. In other words, the issue appeared to be purely fan-related as all sources of ventilation had ceased working. To address the issue, my husband phoned an 800 number we found recently that allows folks like us to ask heating and/or cooling questions to that number first before committing large sums of money to an actual HVAC company. After explaining the situation to the customer service representative, they agreed that the best course of action was in fact to route us to a local company and get us set up with an appointment. Upon doing so, they sent someone out to assess the situation further. Within a short matter of time, the technician sent to our address determined that our unit’s air compressor had gone bad. Consequently, the tech replaced the compressor component of the condenser unit and got the system back up and running satisfactorily. Upon doing so, my entire family–restless kids especially–were grateful.