Before he did any repairs, he told me why he was fixing it and what would happen if it was left untouched.
Before my neighbor moved, he gave me a coupon for the HVAC company he used for all his HVAC service needs. The coupon was good for $30 off the first repair, and he told me that they gave him the coupon after his last appointment. Since he was moving to a different state, he wouldn’t be able to use the coupon himself. My neighbor also said that if I didn’t want it then he’d leave it in the house for the next owner. I happily took the coupon, because I already had a repair in mind. Before calling the HVAC company, I double checked the expiration date on the coupon. When I confirmed that it was still in date, I made the appointment to have my air conditioner repaired. The HVAC technician was understanding of my needs and he spent over an hour trying to repair my air conditioning equipment. Before he did any repairs, he told me why he was fixing it and what would happen if it was left untouched. I really appreciated this! Before he left, the HVAC technician made sure I was happy with how my air conditioner was running and presented me with the bill. I handed him the $30 off coupon and he happily took off the discount. When I looked at the bill after he left, I noticed that he not only took the $30 off, but he also gave me a 10% discount because I was a first time customer! I’m so glad I took that coupon from my old neighbor and tried a new HVAC company.